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Quality and Performance
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What is Quality and Performance?
Quality is about ways of knowing how good your services are and helping them to get better.
Performance is how well something is doing. There are a number of organisations whose job it is to check how well services for people with learning disabilities are doing.
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What does Valuing People say?
That the organisations that pay for and provide services for people with learning disabilities should make sure that they are the best they can be, and that they have ways of making them better.
Objective : To ensure that all agencies commission and provide high quality, evidence-based and continuously improving services which promote both good outcomes and best value.
Services for people with learning disabilities don't look enough at how good they are, and ways of getting better.
It is not easy for people to make complaints, because the ways of complaining are not accessible.
People from black and ethnic minorities don't get the services they need.
People with learning disabilities are not always kept safe.
This bit of Valuing People also talks about the Care Standards Act 2000.
These are rules about standards that care services have to reach.
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Links and Resources
The Commission for Social Care Inspection looks at 'social care' services. You can find out how your council is doing, and how your care service is doing, from their website. It is at www.csci.org.uk
The Healthcare commission's job is to do things to make health services better. You can find out more from their website at www.healthcarecommission.org.uk
The Quality Network works with people with learnign disabilities, family members, providers and commissioners. They help look at what life is like for people in services, and improve services. You can find out more from www.qualitynetwork.org.uk
This book is to help people to have to do 'best value reviews' of services.